We're here to help. Response time: 7 calendar days.
For data rights requests under DPDP Act 2023 (access, correction, erasure):
Or use the in-app grievance form: Settings → File a Grievance
Want to delete all your data? You can do it in-app:
Settings → Delete My Account
If you're not satisfied with our grievance response, escalate to:
Data Protection Board of India
Escalation window: 90 days from our response.
Your documents are stored in YOUR Google Drive account, in an encrypted format. AstraVault does not have any servers. We literally cannot see your files — they are encrypted before leaving your phone.
Your encrypted documents remain safe in your Google Drive. When you reinstall AstraVault and sign in with the same Google account, your vault is automatically recovered.
No. Never. Every document is encrypted with AES-256-GCM using a key stored in your phone's hardware security module. We do not have access to your encryption keys. It is mathematically impossible for us to decrypt your files.
Yes. When AstraVault scans a document containing an Aadhaar number, the number is immediately masked as XXXX-XXXX-1234. The full number is NEVER stored anywhere — not in the database, not in the search index, and not in the OCR text.
It means AstraVault does not operate any servers, databases, or cloud infrastructure. Your data goes directly from your phone to your Google Drive — encrypted — without passing through any AstraVault server. We cannot access your data even if ordered to.
The Free plan allows up to 10 documents with full encryption, OCR search, and biometric lock. All DPDP rights are available on both Free and Pro plans. Upgrade to Pro (₹299 one-time) for unlimited documents.
AstraVault Pro purchases are processed through Google Play. Refund requests should be submitted through Google Play following their standard refund policy. We do not process refunds directly.
Open AstraVault → Settings → Consent Manager. You can toggle optional data collection (crash reports, analytics) on or off at any time. Changes take effect immediately.
Your documents are safe. Sign in to AstraVault on your new phone with the same Google account, and your encrypted vault will be restored from Google Drive. The encryption keys are device-specific, but new keys will be generated and your vault re-encrypted transparently.
You can view previously loaded documents offline. New document capture and OCR work offline. Uploads happen automatically when you reconnect to the internet.
Name: Nitin Chowdhary
Email: info@astravault.co.in
Response SLA: 7 calendar days
Escalation: Data Protection Board of India (within 90 days)